RETURN POLICY

Items not eligible for return/exchange: 

All clearance or items discounted with 20% or more off will be considered a final sale and ineligible for return/exchange. No exceptions. 

You may not return an item if it is has been used, washed, damaged, worn, or if the tags are removed. 

Returnable Items:

You may return new, unworn items with tags within 14 days of purchase for store credit. The item must be returned to our shipping department within this 14 day period.  If the item is received outside of the designated time frame, the return will be rejected. 

Order Errors/Damaged Items:

We will pay the return shipping costs if the return is a result of our error or if you received an incorrect or defective item(s). All original tags must still be attached. If the tags are not attached, then it is not returnable and will be rejected. You have 2 days from the day the order was received to report it as being damaged.  We will not accept any error/damaged item(s) after this 2 day period for return. No exceptions.

 

Questions: 

Contact our shipping department with additional questions/concerns at Text (817)773-0651 or email us at rubybellas6@gmail.com